Privacy Policy & Notice of Privacy Practices

Our Commitment to Your Privacy

ConnectedMinds SLP is committed to protecting your privacy and the confidentiality of your protected health information (PHI). This Notice of Privacy Practices describes how we may use and disclose your PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

How We May Use and Disclose Your Health Information

Treatment

We may use your health information to provide you with speech-language pathology services. We may disclose your health information to other healthcare providers involved in your care.

Payment

We may use and disclose your health information to obtain payment for services provided. This may include providing information to your health insurance plan for coverage determinations, billing, and claims management.

Healthcare Operations

We may use and disclose your health information for our healthcare operations, including quality assessment, training, licensing, and accreditation activities.

With Your Authorization

Except as described in this Notice, we will not use or disclose your health information without your written authorization. You may revoke your authorization at any time in writing.

Your Rights Regarding Your Health Information

You have the following rights regarding your health information:

• Right to Access: You have the right to inspect and obtain a copy of your health information.
• Right to Amend: You may request that we amend your health information if you believe it is incorrect or incomplete.
• Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your health information.
• Right to Request Restrictions: You may request restrictions on how we use or disclose your health information.
• Right to Request Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
• Right to a Paper Copy: You have the right to receive a paper copy of this Notice upon request.

Our Responsibilities

We are required by law to:

• Maintain the privacy of your health information
• Provide you with this Notice of our legal duties and privacy practices
• Notify you if we are unable to agree to a requested restriction
• Follow the terms of this Notice currently in effect
• Notify you if a breach of your unsecured health information occurs

Teletherapy and Electronic Communications

All teletherapy sessions are conducted through HIPAA-compliant platforms. We use Zoom for Healthcare, which has signed a Business Associate Agreement (BAA) with us to protect your health information during video sessions.

Email and text communications may not be secure. By providing us with your email address or phone number, you consent to receive appointment reminders and general communications through these methods. We will not send detailed clinical information via unencrypted email or text.

Website Privacy

When you visit our website, we may collect certain information automatically, including:

• Browser type and operating system
• Pages visited and time spent on pages
• Referring website
• IP address (anonymized)

We use this information to improve our website and services. This information is not linked to your health information.

Changes to This Notice

We reserve the right to change this Notice and make the new provisions effective for all health information we maintain. If we make significant changes, we will post the revised Notice on our website.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. You will not be retaliated against for filing a complaint.

Contact Information

For questions about this Notice or to exercise your rights, please contact us: